Return & Exchange
The item that you order are not exactly working for you? Fret not! At Kerbside&Co. we are committed to make sure all our products are accessible to all, should you require to return the items to us, we are always happy to help!
Note:
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RETURN POLICY
You can return your online order within 21 days (both Singapore and international orders) from date of delivery.
For In-store Returns:
We accept returns to our Singapore store.
Do take note of our store operating hours and bring along a copy of your order details (physical or soft copy) for verification.
For Postage Returns:
(1) Login to your account using the email you used to made the purchase.
(2) Locate the order and click on "Request return" and submit the request accordingly. Upon submission you will receive a confirmation e-mail.
(3) Please allow 1 - 2 business days for us to review the request. You will receive an e-mail notifying the approval.
(4) Label your item(s) with your order number and have it securely packed. Please ensure you mark 'Returned Items' clearly on the outer packaging of your parcel.
(5) Have it mailed back to us at:
778A North Bridge Road, Level 2 Singapore 198746
We advise all returns/exchanges to be mailed via registered postage, we will be not liable for any lost postages.
Most importantly, please ensure that all taxes and duties for all return/exchange items are to be fully paid during postage. We will not be liable for any additional taxes or duties charges. In the event of additional taxes and duties charges are incurred, we may request customer to pay for the charges while we process your return/exchange orders.
All successful return items will be checked upon reaching us. Please allow 3 - 10 business days for all return items to be processed and refunded to your original payment method when you placed the order. You will be notified via the e-mail provided.
EXCHANGE POLICY
Should you wish to exchange your item, we offer one-time exchange per item for all local and international orders.
For In-store Exchanges:
Kindly email us and our team will assist you OR visit our store during operating hours.
For Postage Exchanges:
(1) Kindly email us at enquire@kerbside-co.com with the format below:
Order No:
Item to exchange:
Item you wish to exchange:
Size (if applicable):
Colour (if applicable):
Our team will advise you on the availability of the item accordingly.
(2) Label your item with your order number and have it securely packed. Please ensure you mark 'Returned Items' clearly on the outer packaging of your parcel.
(3) Have it mailed back to us at:
778A North Bridge Road, Level 2 Singapore 198746
We advise all returns/exchanges to be mailed via registered postage, we will be not liable for any lost postages.
Most importantly, please ensure that all taxes and duties for all return/exchange items are to be fully paid during postage. We will not be liable for any additional taxes or duties charges.
In the event of additional taxes and duties charges are incurred, we may request customer to pay for the charges while we process your return/exchange orders.
All successful exchange items will be checked upon reaching us. Please allow 3 - 10 business days for all exchange items to be processed and to be sent out. You be notified via the e-mail provided.
If the item you are exchanging for is lower than the original purchased item, the balance will be processed as store credit.